Refund & Exchange Policy

Returning a product

(a)   You shall return a product within [5] days from the date you received instructions from us to                            return the product.

(b)   The product shall be unused and in the same condition that you received it.

(c)   The product shall be in its original packaging.

(d)   The product shall be returned following the shipping instructions provided by us.

(e)   You will be responsible for paying for your own shipping costs for returning a product.

(f)    Delivery costs are non-refundable.

5.     Prior to providing you with a replacement, or refund, and upon your compliance with paragraph 3, we will investigate and verify your claims. We may take into account relevant factors including details of the order, your account history, what happened on delivery, and information from the seller. We may also contact you in the process, if necessary.

6.     If, in our sole and absolute discretion, find that your claims are valid, we shall proceed to replace the products, or provide you with a refund.

Refunds

(a)   If we provide you with a refund, we will initiate a refund to your credit card (or original method of payment).

(b)   The refunded amount will be reflected in your account in accordance with the terms and the timeline set out in your card issuer policies.